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Booz Allen

Position: Senior UX Researcher

November 2017 - March 2019

At Booz Allen, I was a UX Researcher with the Strategic Innovation Group. Government clients would bring me in as a consultant to help them optimize their applications to provide the best possible user experiences for their employees.

What is Booz Allen?

Booz Allen is a global firm that specializes in consulting, analytics, digital solutions, engineering, and cyber. While I was at Booz my two main clients were the National Science Foundation (NSF) and Special Communications Mission Solutions (SCMS). The example below is a prototype I built for NSF using Axure that was used for a usability test.

 My Involvement

National Science Foundation (NSF)

I was the Lead UX researcher, designer, and manager for NSF’s internal enterprise application, MyNSF. I conducted all user research and usability testing. I also managed UX strategy for three work-streams within the MyNSF software development team.

One project I took on after work was researching industry best practices and standards. I used that information and created a set of guidelines that NSF adopted, socialized, and applied to all of their applications. This ensured consistency across applications. Finally, I educated NSF on all aspects of UX and how they could adopt a leaner approach to research and testing to allow for constant iteration.

Special Communications Mission Solutions (SCMS)

I conducted a research study to implement a data reporting/analysis platform for SCMS applications. I designed an inventory application to manage components of military technology, such as satellites. I created a web-hosted persona library that was ever-changing due to roles constantly evolving within the organization.

Due to an agreement signed with Booz Allen as well as confidentiality agreements I signed with my clients I cannot showcase my work on this site, but I am happy to meet to discuss it more.

Skills and tools used throughout this venture include:

  • UX Research

  • UX Design

  • Service Design

  • Enterprise Applications

  • Usability Testing 

  • User Interviews

  • Contextual Interviews

  • Optimal Workshop

  • Tree Tests

  • Card Sorts

  • Personas

  • Journey Maps

  • Surveys

  • Content Inventories

  • Qualitative Research

  • Quantitative Research

  • Wireframing

  • Prototyping

  • Sketch

  • Axure

  • Project management

  • Stakeholder Engagement